I am not sure about HK... , {( N: l5 s& y% F; ebut in North America, they do it in the same way too and I think most of the time they do it pretty fast (note that, I have tried McDonalds at a lot of different places.....)% q. J" a% D2 X# d
The cashier person makes the order on the computer. Staff at the back read the order and make the food. (In North America, most of the stores even have 1 or 2 extra cashier counters for "drive-thru") After that, the cashier would mostly just need to put the fries in the "red" paper tray and put all the food inside the bag. 2 ^" E# R% P% \( a) i6 I( D$ H( `, q- ~2 c9 r) S! r
One of the problem with the HK McDonalds is that they have a lot of more special choices compare with the ones in North America. When I visit HK, almost 90% of the time (day time), the McDonalds in HK are very busy. That kind of work load would never exist in McDonalds in North America. ! Z# X8 ^6 \( ^: a z9 v0 e$ }; b, }9 H' R1 t! l2 |+ C+ K3 i
In my opinion, for people in HK will just have to be patient....or you guys will have to request the store to hire more people to work.....