. o( j! L- K I, X不過，國泰要另花時間將放棄機位旅客的行李搬走，結果班機原定下午一時十分起飛，延誤至一時五十三分才能離港。受影響的內地學者團的其中一名女團員直言，對事件強烈不滿，她說：「以為香港的航空服務會較好，而且國泰是一間規模大的航空公司，今次超賣嚴重，非常不合理。」 & F) h" d9 w* b& U e( U + ^9 N+ V' ^; e- y3 q/ f8 Z利誘其他乘客讓機位 . z7 f# F6 n& r & e4 k. n P! P$ A6 n& C; n國泰航空發言人解釋，由於這批學者透過不同代理訂位，事前不知道他們是來自同一個團隊，才會出現今次情況，但發言人稱機票上已列明，航空公司有權隨時更改航班及起飛時間，公司亦已迅速安排其他乘客騰出機位。至於超賣機票是行內慣常做法，發言人強調並無不妥，但會檢討超賣比率，避免同類事件再發生。2 X8 h! Q* T9 S' u. e
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這個訪問團赴台是為慶祝台灣東吳大學法學院九十周年院慶，與台灣法律學者對基礎法學等進行學術交流，團員包括內地各法學院授以及香港城市大學法學院長等共六十七人，其中三十九人乘坐CX-564的班機，豈料發生今次不愉快事件。/ z1 z" m: s6 B v
6 L1 ?* o, }* g旅遊業議會總幹事董耀中表示，類似情況在旺季時尤為普遍，航空公司有絕對責任安排旅客轉乘另一航班離開，若旅客不滿安排，可再向航空公司投訴，航空公司基於聲譽問題，多數會作最好安排。- m; ^: z, _+ v3 ^
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1. 昨日是復活節長假期首日，大批市民到外地旅遊，擠滿機場離境大堂，機管局更錄得單日破紀錄的七百九十班航機升降。" P5 s4 X- w0 Q5 X
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錯就要認~!!!% n) g( T& y9 \* E$ D+ `3 g
重以為自己啱晒,枉你咁大間公司~!!!作者: cymok3782 時間: 2005-3-26 11:22 AM
Most airlines would oversell to ensure they have enough coverage for the operating cost for each flight. This is especially true for the short flights because cooperate cancellations are common. We need to remember some people even miss their flights. For the majority of the flights there will be spaces when the plane takes off, however there are occassions where more legitimate passangers show up than the seats available.This is why sometimes economy class passengers have to be 'bump' up to the Executive or First Class. These 'extra passangers' can also be asked to be switched on to a later flight on the same day or other airliner's plane (in this case, China Airlines and Eva). In the extreme case, the airlines would offer these people a night (or more) or hotel accomodation, a coupon for their next purchase (at least US$100).$ I) ?$ N' Q8 P
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Since competitions are so severe between airlines, most airlines would oversell at least 5 to 10% of their seats (depending on the route). % a+ n+ X6 o |8 t1 [0 g. O4 i, _6 l, y9 [. z F2 |
I guess it's just too bad it happened to a group of Chinese law professors heading to Taiwan! And they surely are very vocal about it. This is excellent story for the press.- c) V0 v, P/ l
